Privacy policy

Last Updated: August 18, 2026

At Vedraya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Vedraya collects, uses, stores, and protects your information when you visit our website, create an account, purchase our products, or interact with our services.

By using Vedraya.com, you agree to the practices described in this Privacy Policy.

1. About Vedraya

Vedraya is a personal care and beauty brand offering nature-inspired products including soaps, lip care, skincare, and other personal-care products.

For the purpose of this Privacy Policy:

Website: Vedraya.com
Business Name: Vedraya
Email: care@vedraya.com
Customer Support: support@vedraya.com
Country: India

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you create an account, place an order, contact us, or subscribe to our communications, we may collect:

• Full name
• Email address
• Mobile phone number
• Billing address
• Shipping address
• City, state, and postal code
• Order and purchase information
• Account login information
• Customer support communications

Payment Information

When you make a purchase, payment information may be processed through our third-party payment providers.

Vedraya does not normally store complete debit card, credit card, or banking credentials on its own servers. Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on pages
• Referring website
• Approximate geographic location
• Website interaction and usage information

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm purchases and payments
• Provide customer support
• Manage your Vedraya account
• Send order confirmations and shipping updates
• Process returns, refunds, and exchanges
• Improve our website and products
• Personalize your shopping experience
• Send promotional communications when permitted
• Detect fraud and unauthorized transactions
• Maintain website security
• Analyze website performance
• Comply with applicable laws and legal requirements

4. Cookies and Similar Technologies

Vedraya may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

• Keep products in your shopping cart
• Remember your preferences
• Keep you signed in
• Understand website traffic
• Improve website functionality
• Measure advertising performance
• Provide relevant content and marketing

You can control or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

5. Google Analytics and Similar Services

We may use analytics services such as Google Analytics to understand website traffic, visitor behavior, and website performance.

These services may collect information such as device information, browser information, pages visited, approximate location, and interaction data.

The information collected through analytics tools is used to improve the Vedraya website and customer experience.

6. Marketing Communications

If you choose to receive promotional communications from Vedraya, we may send information about:

• New products
• Product launches
• Special offers
• Discounts
• Seasonal campaigns
• Brand updates
• Helpful skincare and personal-care content

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at care@vedraya.com.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

7. How We Share Your Information

Vedraya does not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting providers
• Website analytics providers
• Email and communication providers
• Customer support platforms
• Fraud prevention and security services
• Technology and IT service providers

These service providers receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, court order, government request, or when necessary to protect the rights, property, safety, or security of Vedraya, our customers, or others.

8. Payment Security

Payments made through our website may be processed by secure third-party payment gateways.

Vedraya does not intentionally collect or store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own terms and privacy policies.

We encourage customers to review the privacy policies of the payment provider used during checkout.

9. Order and Shipping Information

When you place an order, we need certain information to process and deliver your purchase.

This may include:

• Name
• Phone number
• Email address
• Shipping address
• Billing information
• Products purchased
• Order amount
• Delivery instructions

We may provide necessary information to our logistics and delivery partners so that your order can be delivered successfully.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us immediately if you believe your account has been accessed without authorization.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory requirements
• Enforce our agreements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information about how your data is processed

To make a privacy-related request, contact us at:

care@vedraya.com

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Vedraya’s website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us at care@vedraya.com so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.

Vedraya is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Social Media

Vedraya may maintain social media profiles and may provide social media features on our website.

Interactions with social media platforms may be governed by the privacy policies of those platforms.

Information you choose to share publicly through social media may be visible to others.

16. International Data Transfers

Some of our technology, hosting, analytics, payment, communication, or service providers may process information from locations outside India.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

17. Changes to This Privacy Policy

Vedraya may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Vedraya handles your information, please contact us.

Vedraya
Email: care@vedraya.com
Customer Support: support@vedraya.com
Website: Vedraya.com
Country: India

We aim to respond to privacy-related requests within a reasonable period.

Your Privacy Matters

At Vedraya, we believe that trust is an important part of the customer relationship. We are committed to handling your information responsibly while providing you with a safe, convenient, and enjoyable shopping experience.