Return and refund
Last Updated: August 18, 2026
At Vedraya, we want you to feel confident when shopping with us. We carefully inspect and pack our products before dispatch, but if you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
This Return & Refund Policy explains when products can be returned, exchanged, or refunded when purchased through Vedraya.com.
1. About Vedraya
Business Name: Vedraya
Website: Vedraya.com
Country: India
Customer Support: support@vedraya.com
General Enquiries: care@vedraya.com
2. Eligible Returns
Because Vedraya sells personal-care and skincare products, returns are subject to hygiene and safety considerations.
We generally accept return or replacement requests when:
- You received the wrong product.
- The product arrived damaged.
- The product is defective.
- The product is materially different from what you ordered.
- The package is incomplete or contains missing items.
- The product was damaged during transportation.
For eligible issues, please contact us as soon as possible after delivery.
3. Return Request Period
Please contact Vedraya within 7 days of receiving your order if you believe your order qualifies for a return, replacement, or refund.
Requests submitted after this period may not be accepted unless required by applicable law or the circumstances reasonably justify an exception.
4. Products That Generally Cannot Be Returned
For hygiene and safety reasons, we generally do not accept returns of products that have been:
- Opened
- Used
- Applied to the skin or lips
- Damaged after delivery
- Altered by the customer
- Returned without their original packaging
This may include products such as:
- Soaps
- Lip balms
- Face creams
- Other personal-care and cosmetic products
However, if a product is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer protection requirements, please contact us so we can review the issue.
5. Damaged Products
If your order arrives damaged, please:
- Take clear photographs of the outer shipping package.
- Take photographs of the damaged product.
- Keep the original packaging.
- Contact support@vedraya.com within 7 days of delivery.
- Provide your order number and a description of the issue.
Our team may request additional photographs or information to evaluate the claim.
6. Wrong Product Received
If you receive a product that is different from what you ordered, contact us at support@vedraya.com.
Please provide:
- Order number
- Product received
- Product originally ordered
- Photographs of the received product
- Photograph of the shipping label, if available
After verification, we may arrange a replacement or refund as appropriate.
7. Missing or Incomplete Orders
If an item is missing from your package, please contact us within 7 days of delivery.
We will review the order and shipping information and, where appropriate, arrange for the missing item to be shipped or provide another appropriate resolution.
8. Defective Products
If you believe a product is defective, please stop using it and contact us at support@vedraya.com.
Provide your order number, photographs, and a description of the issue.
Depending on the circumstances, Vedraya may offer:
- Replacement
- Refund
- Store credit
- Another appropriate resolution
The resolution will depend on the nature of the issue and applicable consumer protection requirements.
9. Change of Mind
We generally do not accept returns simply because you have changed your mind after purchasing a personal-care product, particularly if the product has been opened or used.
For unopened products, a return may be considered on a case-by-case basis, subject to the applicable return conditions and any applicable shipping costs.
10. Return Conditions
If a return is approved, the product should generally be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Accompanied by the relevant order information
Vedraya reserves the right to reject a return if the product does not meet the applicable return conditions, subject to your rights under applicable law.
11. Return Shipping
If Vedraya sends you an incorrect product or the product arrives damaged or defective, we may arrange or reimburse reasonable return shipping costs where appropriate.
For voluntary returns, such as an eligible unopened product that you no longer want, the customer may be responsible for return shipping costs.
Return shipping arrangements will be communicated after your return request has been reviewed.
12. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will generally be processed using the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
13. Refund Amount
Depending on the reason for the return, the refund may include:
- Product purchase price
- Applicable taxes
- Eligible shipping charges
For voluntary returns or cases where the customer is responsible for the return, original shipping or return shipping charges may not be refundable where permitted by applicable law.
If only part of an order is returned, the refund will generally apply only to the eligible returned product or products.
14. Refund Processing Time
Once a refund has been approved, Vedraya will initiate the refund within a reasonable processing period.
After the refund is initiated, the amount may take additional time to appear in your bank account or payment method depending on the payment provider.
If you do not receive an approved refund within the expected period, please contact support@vedraya.com.
15. Exchanges and Replacements
Where appropriate, Vedraya may provide a replacement instead of a refund.
Replacement may be offered when:
- The wrong product was delivered.
- The product arrived damaged.
- The product is defective.
- An item was missing from the order.
Replacement availability depends on product inventory.
If the replacement product is unavailable, Vedraya may offer a refund or another appropriate resolution.
16. Order Cancellation
If you want to cancel an order, contact support@vedraya.com as soon as possible after placing the order.
Cancellation may be possible if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled under the applicable return process.
17. Refused or Undeliverable Orders
If an order is returned to Vedraya because of an incorrect address, incomplete address, repeated delivery failure, refusal to accept delivery, or failure to collect the package, additional shipping charges may apply for reshipment.
If you request a refund instead of reshipment, applicable shipping or logistics costs may be deducted where permitted by law.
18. Promotional Products and Free Gifts
Products purchased as part of promotional bundles, discounts, free-gift offers, or special campaigns may have additional return conditions.
If returning an order causes the order to no longer qualify for a promotion, Vedraya may adjust the refund accordingly, subject to applicable law.
19. Sale and Clearance Products
Sale or clearance products may be subject to specific return conditions displayed at the time of purchase.
Unless otherwise stated, defective, damaged, incorrect, or legally protected return claims remain subject to applicable consumer rights.
20. Refunds for Failed or Duplicate Payments
If your payment is deducted but your order is not successfully created, please contact us with the payment or transaction details.
If we confirm that the payment was received without a corresponding successful order, we will initiate the appropriate refund.
If you accidentally make multiple successful payments for the same order, we will review the transactions and refund confirmed duplicate payments.
21. How to Request a Return or Refund
To request a return, replacement, or refund, email:
Please include:
Order Number: Your Vedraya order number
Customer Name: Name used for the order
Product: Product you purchased
Reason: Description of the issue
Photos: Clear photographs where applicable
Our customer support team will review the request and provide the next steps.
22. Return Address
Do not send products back to Vedraya without receiving return instructions from our customer support team.
Once your return request is approved, we will provide the appropriate return address and shipping instructions.
23. Fraudulent or Abusive Return Requests
Vedraya reserves the right to investigate suspicious, fraudulent, or abusive return and refund requests.
We may refuse a request where there is reasonable evidence of:
- Fraud
- Repeated abuse of the return policy
- Intentional product damage
- False claims
- Misuse of promotional offers
- Unauthorized use of the return process
This does not limit any rights available to customers under applicable law.
24. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Indian law.
If a product is defective, unsafe, misrepresented, or otherwise covered by mandatory consumer protection requirements, your statutory rights may apply regardless of this policy.
25. Changes to This Policy
Vedraya may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
The latest version will always be published on this page with the updated date.
26. Contact Us
For return, replacement, or refund assistance, please contact:
Vedraya
Email: support@vedraya.com
General Enquiries: care@vedraya.com
Website: Vedraya.com
Country: India
We aim to review customer requests and provide a response within a reasonable period.
Vedraya
Nature, Refined.