Terms and conditions
Last Updated: August 18, 2026
Welcome to Vedraya. These Terms & Conditions govern your access to and use of the Vedraya website, including browsing, creating an account, purchasing products, and using any other services provided through our website.
By accessing or using Vedraya.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Vedraya
Vedraya is a personal care and beauty brand offering nature-inspired products including soaps, lip care, skincare, and other personal-care products.
Business Name: Vedraya
Website: Vedraya.com
Country: India
Customer Support: support@vedraya.com
General Enquiries: care@vedraya.com
2. Eligibility
By using our website, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use the website in a way that could damage, disrupt, or interfere with our services.
If you are purchasing products on behalf of another person, you confirm that you have the authority to provide their information and place the order.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, sizes, colors, packaging, and other product information displayed on our website are accurate.
However, minor variations may occur between product images displayed online and the actual product due to:
- Screen settings
- Lighting conditions
- Photography
- Manufacturing variations
- Packaging updates
Product images are intended for illustration and representation purposes.
We reserve the right to modify product information, packaging, formulations, availability, or specifications when necessary.
4. Product Usage
Our products are intended to be used according to their individual product instructions.
Before using any skincare or personal-care product, customers should review the product ingredients and usage instructions.
If you have known allergies, sensitivities, or specific skin concerns, you should review the ingredients carefully and seek appropriate professional advice when necessary.
Stop using a product if you experience significant irritation, discomfort, or an unexpected reaction.
Vedraya products are not intended to diagnose, treat, cure, or prevent medical conditions unless specifically stated and legally permitted.
5. Pricing
All product prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors, including errors caused by technical issues, incorrect product information, or system errors.
If an order has been placed using an incorrect price, we may contact you before processing the order and provide the option to confirm the corrected price or cancel the order.
6. Orders
When you place an order through Vedraya.com, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email or other available communication channels.
An order confirmation does not necessarily mean that Vedraya has accepted the order.
We reserve the right to accept, reject, cancel, or limit an order for reasonable reasons, including:
- Product availability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Shipping limitations
- Technical errors
If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.
7. Account Registration
Some website features may require you to create an account.
You are responsible for:
- Providing accurate information
- Maintaining the confidentiality of your login credentials
- Keeping your account information updated
- All activities performed through your account
You should notify Vedraya immediately if you believe that your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent, abusive, or unlawful activity.
8. Payments
Payments may be processed through third-party payment providers.
By completing a payment, you confirm that you are authorized to use the selected payment method.
Vedraya does not normally store complete debit card, credit card, or banking credentials on its own servers.
Payment processing may be subject to the terms, conditions, and privacy policies of the relevant payment provider.
9. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing period displayed on the website.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather
- Public holidays
- Operational conditions
- Unforeseen events
Estimated delivery dates are not guaranteed unless specifically stated.
Vedraya is not responsible for delays caused by third-party delivery providers, incorrect shipping information supplied by customers, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
10. Shipping Address
Please carefully verify your shipping address before completing your order.
Vedraya may not be responsible for delivery failures caused by:
- Incorrect address
- Missing apartment or house information
- Incorrect postal code
- Incorrect phone number
- Recipient being unavailable
- Refusal to accept delivery
Additional shipping charges may apply if an order needs to be reshipped because incorrect information was provided.
11. Returns and Exchanges
Returns and exchanges are subject to the Vedraya Return & Refund Policy.
For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective, damaged, or otherwise covered by applicable consumer protection requirements.
Customers should contact support@vedraya.com with their order details and relevant photographs if they receive a damaged, defective, incorrect, or incomplete product.
12. Refunds
Approved refunds will generally be processed through the original payment method or another appropriate method depending on the payment provider and circumstances.
The time required for a refund to appear in your account may vary depending on the bank, card issuer, payment gateway, or other financial institution.
Shipping charges may be non-refundable where permitted by applicable law and our applicable refund policy.
13. Promotional Offers
From time to time, Vedraya may offer discounts, promotional codes, bundles, or special offers.
Promotional offers may have additional conditions, including:
- Expiration dates
- Minimum purchase requirements
- Product exclusions
- Usage limits
- One-time-use restrictions
Promotional offers cannot be combined unless explicitly stated.
Vedraya reserves the right to modify or discontinue promotional offers where reasonably necessary.
14. Intellectual Property
All content available on Vedraya.com, including:
- Brand name
- Logo
- Product names
- Product photography
- Images
- Graphics
- Videos
- Website design
- Text
- Product descriptions
- Icons
- Illustrations
- Software
- Page layouts
is owned by Vedraya or used with appropriate rights and permissions.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.
The Vedraya name, branding, logo, and associated visual identity may not be used in connection with another business or product without authorization.
15. User Reviews and Content
If you submit a product review, testimonial, photograph, comment, or other content to Vedraya, you confirm that:
- The content is truthful to the best of your knowledge.
- You have the right to submit the content.
- The content does not violate another person’s rights.
- The content does not contain unlawful, abusive, misleading, or offensive material.
By submitting content, you grant Vedraya permission to use, reproduce, display, adapt, and publish that content for legitimate business, marketing, promotional, and website purposes, subject to applicable law.
Vedraya may remove content that violates these Terms & Conditions or that we reasonably consider inappropriate.
16. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Introduce viruses, malware, or other harmful code.
- Interfere with website functionality.
- Use automated systems to scrape or collect website content without permission.
- Attempt fraudulent transactions.
- Impersonate another person or business.
- Submit false or misleading information.
- Abuse promotional offers.
- Resell Vedraya products without authorization.
- Copy or misuse Vedraya branding or intellectual property.
17. Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Shipping
- Analytics
- Marketing
- Website hosting
- Customer communication
- Fraud prevention
Third-party services may have their own terms and privacy policies.
Vedraya is not responsible for the independent policies, practices, availability, or performance of third-party services.
18. Website Availability
We aim to keep Vedraya.com available and functioning properly, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
- Maintenance
- Updates
- Technical problems
- Hosting issues
- Security incidents
- Internet or network failures
- Circumstances beyond our reasonable control
We may modify, suspend, or discontinue portions of the website when necessary.
19. Disclaimer
Information provided on Vedraya.com is intended for general product and informational purposes.
Product descriptions and cosmetic benefits should not be interpreted as medical advice or as a guarantee of a particular result.
Individual results may vary depending on factors including skin type, lifestyle, product usage, and individual characteristics.
20. Limitation of Liability
To the extent permitted by applicable law, Vedraya will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
21. Indemnification
You agree to indemnify and hold Vedraya, its owners, employees, representatives, service providers, and business partners harmless from claims, losses, damages, liabilities, costs, or expenses arising from:
- Your violation of these Terms & Conditions
- Your misuse of the website
- Your violation of applicable laws
- Your violation of another person’s rights
- Unauthorized use of your account
22. Privacy
Your use of Vedraya.com is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
23. Changes to These Terms
Vedraya may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes to our products or services
- Changes to our business practices
- Website updates
- Legal or regulatory requirements
- Changes in technology
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from your use of Vedraya.com or purchase of Vedraya products will be subject to the jurisdiction of the appropriate courts in India.
25. Contact Us
If you have questions about these Terms & Conditions, orders, products, or our services, please contact us.
Vedraya
Email: support@vedraya.com
General Enquiries: care@vedraya.com
Website: Vedraya.com
Country: India
We aim to respond to customer enquiries within a reasonable period.
Vedraya
Nature, Refined.